WARRANTY AND RETURNS

Lithium Batteries

  • WARRANTY IS NOT TRANSFERABLE
  • All Batteries MUST be registered within THIRTY(30) Days of the purchase date, batteries not registered within the 30 day period WILL NOT be eligible for warranty coverage. 
  • All warranty claims MUST include a copy of the original purchase receipt

If you are having issues with one of our batteries, don’t worry, Impulse Lithium has developed a straight forward warranty & return policy as identified below:

  • Email info@impulselithium.com for all warranty claims
  • Impulse Lithium offers a 10-year warranty** on all batteries. If for any reason you have problem with your battery, we will repair or replace the battery at no charge to the customer.
  • WITHIN 30 DAYS– Returns of unopened items will receive full refunds less a 15% restocking fee plus all shipping charges to and from Impulse Lithium.  Returns of opened/used batteries within 30 days will receive a full refund less a 20% restocking fee plus all shipping charges to and from Impulse Lithium.  Impulse Lithium will NOT accept returns after 30 days. Cost of shipping items back to Impulse Lithium is the responsibility of the purchaser.
  • Impulse Lithium’s warranty does not cover negligence, misuse of the battery or abnormal wear and tear. If it is deemed that the battery was used improperly, customer will be subject to a $150 an hour repair/inspection charge plus parts and returned shipping.
  • To submit a warranty claim, please contact Impulse Lithium, info@impulselithium.com. The battery may need to be shipped back to Impulse Lithium for additional inspection if we cannot identify the problem over the phone.
  • Customer is responsible for the costs of shipping returns or warrantied components for inspections. Some battery shipments may require special documentation and packaging, which could incur additional fees. Strict shipping requirements are in place to comply with lithium battery shipping regulations. For return shipping we recommend using FedEx or UPS Ground Services.
  • If you have any issues with Impulse Lithium Batteries please contact us for technical support, if Impulse Lithium determines the battery needs parts or additional diagnostics, we will ask the battery be returned. If within the warranty period, the battery will be repaired or replaced at no charge to the customer. Impulse Lithium is not responsible for return shipping.
  • Any modifications to the batteries or damage due to negligence and/or abuse are not covered under this warranty.

** Impulse Lithium’s Limited Warranty does not cover a Battery that has reached its normal end of life due to usage which may occur prior to the end of the full Warranty Period. If the battery is cycled more than once a day the battery could reach its “end of life” prior to the expiration of the warranty. During inspection Impulse Lithium reserves the right to deny a warranty claim if the battery is found to be at its normal, end of life, even if within the Warranty Period.

16v, 24v and 36v Lithium Batteries 

  • Excluding the Power Pole Charging System, the use of NON Impulse Lithium DC-DC Converter or “On the Run” type charging systems will void the battery warranty in its entirety 

Impulse Lithium Chargers 

  • Impulse Lithiums Chargers are covered under a (1)One Year Warranty.   If you are having any issues with one of our chargers we will replace the unit within one year from date of purchase. 
  • Returns – Unopened items will receive a refund less 15% restocking fee, if the Item is opened a 20% restocking fee will apply.   Returns are not accepted after 30 days 

Chargers, Marine Electronics and Misc Items

  • Impulse Lithium offers a 14 day warranty on all chargers, accessories and misc items, after 14 days customers are to contact the OEM (Original Equipment Manufacturer) and their applicable warranties shall apply.
  • Returns – Unopened items will receive a refund less 15% restocking fee, if the Item is opened a 20% restocking fee will apply.   Returns are not accepted after 14 days 

 

Liability Limitations and Disclaimers



Impulse Lithium makes no representations or warranties regarding this product other than those expressed/Stated in this Limited Warranty.  The Limited Warranties are Exclusive and in Lieu of All other Express and Implied Warranties. 

Impulse Lithium Specifically disclaims any implied warranties of merchantability or fitness for a particular purpose.  To the fullest extent that Damages be Disclaimed by Law, Impulse Lithium Shall not be held Liable, Whether in contract or Tort (Including negligence and strict liability) for any damages in excess of the products/customers original purchase price, our full responsibility for defective goods is limited to repair replacement or refund.